Your Rights

Every person should understand their treatment and should be able to make choices about their care. Each person has the right to:

• Good care given by respectful people in a safe setting
• Have access to all the treatments offered by the Practice
• Have access to his or her own medical information
• Have whatever help is needed so as to understand the medical information about their care in their own language
• Be informed about treatments before they are given
• Know the benefits and risks of treatment
• Know all possible treatment options
• Agree to or refuse any treatment
• Be told about studies or projects that might help in their care
• Ask for a second opinion at their own expense
• Have all personal information kept confidential
• Know the names of people who are caring for them and how they were trained
• Have pain assessed and treated
• Help in understanding the cost of care and how it might be paid
• Receive care even if they cannot pay for it
• Be free from abuse or harassment
• Be free from the use of restraints used for control
• Be free to raise concerns, complaints, or suggestions

Your Responsibilities

Your responsibilities are to:

• Provide the most complete information that you can about your health
• Report changes in your health to your care providers
• Always ask questions if you do not understand the information given about your illness and treatment
• Keep appointments or call if you need to change an appointment
• Pay for your care or help find ways to pay if you cannot
• Follow the rules of the Practice
• Treat all the staff with respect
• Provide up-to-date addresses and phone numbers