Cleveland-based Neighborhood Family Practice is a federally qualified health center that sees more than 21,000 patients a year through 80,000 visits at its seven health center locations. It serves a diverse, impoverished population, including many former refugees and Spanish speakers.

THE PROBLEM

For 40 years, NFP’s model was solely a face-to-face model of integrated care – primary care, behavioral health, dental, midwifery and pharmacy – that included meeting social needs, transportation barriers and access to care roadblocks.

Overnight, when the COVID-19 pandemic hit, NFP had to change the model.

Read the entire article from Health Care IT News here.