Our Commitment to You

At Neighborhood Family Practice (NFP), we are committed to partnering with you to ensure you receive the right care for your needs. Together, we can achieve the best possible health outcomes. We believe that understanding your rights and responsibilities is key to fostering this partnership and supporting your journey to better health.

Your Rights

As a patient, you have the right to:

  • Receive safe, high-quality care from respectful professionals.

  • Access all treatments and services offered at NFP.

  • View and understand your medical information.

  • Receive information in your preferred language or with necessary assistance.

  • Be informed about treatments, including their benefits, risks, and alternatives.

  • Make decisions about your care, including the right to accept or refuse treatment.

  • Be notified about research studies that may benefit your care.

  • Request a second opinion (at your expense).

  • Have personal information kept confidential.

  • Know the names and qualifications of those involved in your care.

  • Have pain assessed and managed appropriately.

  • Understand the cost of your care and available payment options.

  • Receive care regardless of your ability to pay.

  • Be free from abuse, harassment, or unnecessary restraints.

  • Share concerns, complaints, or suggestions without fear of retaliation.

Your Responsibilities

To make the most of your care, you are responsible for:

  • Providing accurate and complete information about your health.

  • Informing your care team of any changes in your condition.

  • Asking questions when you do not understand your diagnosis or treatment.

  • Keeping appointments or notifying NFP if you need to reschedule.

  • Paying for your care or working with NFP to explore payment options.

  • Following NFP’s policies and guidelines.

  • Treating staff with courtesy and respect.

  • Keeping your contact information up to date.

At NFP, we are dedicated to working with you to achieve your best health and well-being. Together, we can create a positive, respectful, and effective care experience.